Terms of service

Welcome to Mamma & Amour, owned and operated by Mamma & Amour (OPC) Private Limited, registered under the Registrar of Companies, Ernakulam, India.

Throughout the site, the terms “we”, “us”, and “our” refer to Mamma & Amour. By accessing or using our website (the “Platform”) or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions (“Terms of Service” or “Terms”).

If you do not agree with these Terms, please refrain from using the Platform or any of our services.

1. Overview

Mamma & Amour offers this Platform, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by these Terms, including any additional policies referenced herein or available by hyperlink.

Our e-commerce operations are powered by Shopify Inc., which provides the online platform that enables us to sell our products and services.

2. Eligibility

By using this Platform, you confirm that you:

  • Are at least 18 years of age, or the age of majority in your jurisdiction.

  • Are entering into this agreement voluntarily and with full legal capacity.

  • Have provided accurate, current, and complete information wherever required.

3. Privacy Practices

Your privacy is very important to us. Our Privacy Policy governs how we collect, use, and disclose personal information via the Platform. By continuing to use our Platform, you consent to the processing of your personal data as described in our Privacy Policy.

4. Use of the Platform

By accessing or using our Platform, you agree to:

  • Use the Platform solely for lawful purposes.

  • Not reproduce, duplicate, copy, sell, resell, or exploit any part of the Platform without our written permission.

  • Not upload or transmit viruses or malicious code.

  • Not engage in fraudulent or misleading activity.

We reserve the right to suspend or terminate access to the Platform at our discretion for misuse or non-compliance.

5. Account Responsibility

You are responsible for maintaining confidentiality of your account and password and for restricting access to your account. Any activity conducted under your account will be considered your responsibility.

If your account is compromised, please notify us immediately at help@mammaandamour.com

6. Product Information

We strive to present our products as accurately as possible. Please note:

  • Colours and textures may appear differently depending on screen settings.

  • All products are handcrafted using certified organic fabrics; slight variations may occur — a hallmark of authenticity.

  • Product descriptions, pricing, and availability may change without notice.

7. Pricing and Payments

  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.

  • We reserve the right to modify prices, offers, or discounts without notice.

  • Payments are processed through secure third-party gateways.

  • We do not store payment information and are not responsible for losses arising from unauthorized card use.

8. Order Acceptance & Fulfilment

By placing an order, you submit an offer to purchase. We may accept or reject any order for reasons including:

  • Product unavailability

  • Pricing or typographical errors

  • Payment authorization failure

You will receive an order confirmation email upon purchase. Dispatch of the product constitutes final acceptance of your order.

9. Shipping and Delivery

We offer Pan-India shipping and selected international delivery.

  • Shipping timelines are estimated and may vary by location and courier service.

  • COD is not available for international orders.

  • Returns are not accepted for international orders.

For more details, please refer to our Shipping Policy.

10. Returns, Refunds & Cancellations

All return and refund queries are governed by our Refund & Returns Policy.

Please note:

  • Exchanges are not available.

  • Order cancellations are accepted only before dispatch.

  • Refunds (if applicable) will be processed as per the timelines mentioned in our policy.

11. Intellectual Property

All intellectual property on the Platform — including logos, text, images, trademarks, product designs, and branding — belongs exclusively to Mamma & Amour (OPC) Private Limited.

You may not reproduce, modify, distribute, or use any materials without our prior written consent.

12. User Content & Submissions

By submitting feedback, reviews, or suggestions (“User Content”), you grant us the unrestricted right to use, reproduce, modify, and publish such content in any medium without compensation.

You confirm that your submitted content is original, lawful, and does not infringe third-party rights.

13. Limitation of Liability

To the fullest extent permitted by law:

  • Mamma & Amour is not liable for indirect, incidental, or consequential damages arising from your use of our Platform or products.

  • Our total liability, if any, shall not exceed the amount paid by you for the specific product.

14. Indemnification

You agree to indemnify and hold harmless Mamma & Amour, its directors, employees, and affiliates from any claims or losses arising from your breach of these Terms or violation of any laws or third-party rights.

15. Third-Party Links

Our Platform may include links to third-party websites. We are not responsible for the content, accuracy, or practices of such external sites and disclaim all liability arising from their use.

16. Modifications to Service

We may modify, suspend, or discontinue any part of the Service (including pricing, products, or features) without notice. Continued use of the Platform constitutes acceptance of these modifications.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes will be subject exclusively to the jurisdiction of the courts at Ernakulam, Kerala.

18. Termination

We may terminate or suspend your access to the Platform without notice for any conduct that violates these Terms or is harmful to our interests.

19. Entire Agreement

These Terms, along with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and Mamma & Amour (OPC) Private Limited regarding use of the Platform.

20. Contact Information

For queries, feedback, or assistance, please contact us at:

📧help@mammaandamour.com